If for any reason you are not satisfied, your purchase can be returned for a refund or exchange subject to the following conditions:
- Items are returned within 14 days of purchase.
- Items are returned freight paid by the customer.
- Items are returned new and unused, complete with all packing and product labels intact and undamaged. Outfitters may decline return of, or impose a repair charge on, any item in an unsaleable condition due to product or packaging damage.
- Items returned for a refund that have been sent freight free will incur the cost of couriering the item to the customer.
- Outfitters cannot accept the return of items which have been specifically ordered for you or manufactured to your specification.
- Please include your name, address, phone numbers and proof of purchase or receipt. This will allow us to process your request promptly.
- Please call us as soon as possible on 0800 021 732 if you need to return an item.
Please allow up to 7 working days following receipt of your refund for your funds to be processed.