If for any reason you are not satisfied, your purchase can be returned for a refund or exchange subject to the following conditions:
- Items are returned within 14 days of purchase.
- Items are returned freight paid by the customer.
- Items are returned new and unused, complete with all packing and product labels intact and undamaged. Outfitters may decline return of, or impose a repair charge on, any item in an unsaleable condition due to product or packaging damage.
- Items returned for a refund that have been sent freight free will incur the cost of couriering the item to the customer.
- Outfitters cannot accept the return of items which have been specifically ordered for you or manufactured to your specification.
- Please include your name, address, phone numbers and proof of purchase or receipt. This will allow us to process your request promptly.
- Please call us as soon as possible on 0800 021 732 if you need to return an item.
Please allow up to 7 working days following receipt of your refund for your funds to be processed.
For any enquiries or complaints about your orders, please fill out the form below and someone will be in touch within 24 hours. Please include any relevant order numbers for reference.
If any return breaches any of the terms outlined in this policy, we reserve the right to return the item(s) back to you in the same condition in which they were received.
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